Audio Visual Service Agreements
VCi's Audio Visual Managed Care On-Site Service provides our customers with turnkey, rapid-response coverage for labor and support on their recently integrated environment in addition to IVCi's standard warrantee. This package includes the following, industry-leading support services for your integrated audio visual solution:
Audio Visual Managed Care On-Site Service includes:
- Unlimited telephone technical support for defective or faulty system operation by CVE/CTS Certified Engineer (One hour maximum response).
- IVCi's Call Center will open a trouble ticket and the service issue is tracked until complete resolution of problem.
- IVCi's Technical Help Desk will perform (with the customer's assistance) preliminary troubleshooting, remote diagnosis and a video test call to identify the problem before ordering parts for shipment.
- An IVCi trained and certified technician is dispatched to arrive on-site next business day (if call is received prior to 2:00 pm EST).
- IVCi will honor the manufacturer's warranty for all equipment provided.
- Free labor to replace projector bulbs for equipment provided (customer is responsible for the cost of the bulb).
- One preventative maintenance and system review visit per year by a certified audio visual engineer.
- Free operating system software updates on all equipment provided (performed at the scheduled preventative maintenance sessions).
- Software upgrades are not included but are often available free of charge from the manufacturer Web site (software upgrades/installation services available at additional charge).
IVCi's Audio Visual Managed Care On-Site Service provides for every aspect of rapid response support for our customers' integrated audio visual solutions. It is for this reason that more than 80% of our customer choose this service level for all of the projects they award to IVCi. In addition, activating this service on your system provides additional long-term protection for your technology investment, and assures your system will always be working at its peak performance.
For additional information regarding audio visual service agreements, integration, products and services, or to speak to a representative, please contact IVCi at 800-224-7083 or click here to have an IVCi Representative contact you.
